Spyware problem. Please help.

[DayMan951]

So today I woke up and my sister was complaining about our computer. It turns out I had spyware. I thought I deleted it, but then about 20 minutes later my sister saw our desktop wallpaper had changed. It says I have several fatal errors due to spyware activity and also has a link to a fake spyware removal site (SpyAway). I cannot open task manager or change my wallpaper anymore, and I have no idea what to do. I heard doing a system restore or system recovery should help, but I have no idea how to do it. Sombody please help me.

[Sullyman2007]

Re: Spyware problem. Please help.

Can you access the internet? Since you posted this, I assuming you can. Go download Spybot. Update it through the in program updater, then run it. Let me know if that dosn't work.

[Ozie-Saf]

Re: Spyware problem. Please help.

http://www.microsoft.com/protect/computer/spyware/remove.mspx

http://www.michaelhorowitz.com/removespyware.html

These should help.

[DayMan951]

Re: Spyware problem. Please help.

I already downloaded spybot about an hour ago. It just started removing some items and then froze so I had to start over. I also got windows defender and that's been scanning for almost 2 hours now.

[Sullyman2007]

Re: Spyware problem. Please help.

Ok. Just wait then and see what they manage to turn up. Chances are they will remove it, if not, I know several other ways you can try.

[DayMan951]

Re: Spyware problem. Please help.

Thanks guys. I'll update my status when the scans are done.

[DayMan951]

Re: Spyware problem. Please help.

Spybot keeps popping this up. Should I accept or deny?

[Sullyman2007]

Re: Spyware problem. Please help.

Denydenydenydenydenydenydeny
Thats spyware trying to put something on your internet browser. you dont want that.

[DayMan951]

Re: Spyware problem. Please help.

Spybot finished. It said 3 items cannot be fixed until I restart my comp.

[Sullyman2007]

Re: Spyware problem. Please help.

Yeah do that. Then after it restarts, I'd recomend scanning again just to be safe.

[DayMan951]

Re: Spyware problem. Please help.

Yeah do that. Then after it restarts, I'd recomend scanning again just to be safe.

Should I wait for windows defender to finish or should I just stop that scan?

[Sullyman2007]

Re: Spyware problem. Please help.

Shouldn't really matter now, it's up to you. If it looks like its close to finnishing, just let it. If not then go ahead and abort then restart.

[DayMan951]

Re: Spyware problem. Please help.

I don't know how close it is to finishing, I just know it's been scanning for over 2 hours now. I guess I'll restart though.

[DayMan951]

Re: Spyware problem. Please help.

I restarted my computer, rescanned, and it looks like there's still some things that didn't get fixed. I still have the wierd background, anyone know how to fix that?


Edit: I'm still getting pop ups in my taskbar sending me to SpyAway.

Edit2: I know I have to go to run and type regedit, but from there I'm lost.

[Sh4d0wD3v1L]

Re: Spyware problem. Please help.

I think it would be really beneficial to us if you would post exactly what it is that cannot be fixed. That way, finding something to get rid of it with will be a lot easier.

I would also try downloading Ad-Aware. It does really well cleaning out the browser cache and cookies and such. Go with the free one by the way, it works just fine.