Ok.. I was told my sister had a virus, and i was invited over to her house for dinner, and to fix her computer... She doesn't really know a lot about computers, and I know how to run it through dos, and can trouble shoot most problems, so she figured i could help her out...
So I get there and eat, and then make my way to the computer...
Its turned off so I turn it on... It loads and goes to the "select User" screen, I select owner (which is there default), and it says loading settings.. There Background flashes on the screen for a split second and then its back at the "select User" screen saying logging off/saving settings.... I ponder it for a second, select shut down computer.. and turn it back on...
This time I hit f8 during startup and Try to go with safe mode.. Go through everything.. select Owner as my user.. and same thing.. logs on thien back off.. before any of the desktop icons can appear, without any alert messages... just logs off..
So I try for safe mode again.. this time i select Safe mode with command prompt.. Same thing happens.. logs off.. So now im confused.. and notice that im not dealing with the average virus...
So I go back to the f8 screen and select an option called debugging.. (only because it sounded promising), then when it asked which system to load , (windows xp home or windows system restore) i selected restore... screen went black and a little dos thing came up asking which i wanted to restore..
1[C:blah]
2[C:blahblah]
3[C:windows]
I selected option three.. and it asked for administrator password.. they didn't have one so i just hit enter.. I sent me to a dos prompt without loading windows..
It said type help for a list of commands, so I did.. I messed around with a few of them.. trying to see what they did, (ex. "bootcfg /?", when i typed that it gives you the definition of what that does..), I found format, and asked if i could reformat her computer..She said ok, because it didn't work anyway...
I did this
"C:/Format C: /FS:NTFS"
now, what that says is format drive C with NTFS... which basically I was guessing on, It had FAT and FAT32 as other options.. but i decided to guess with the NTFS..
Now, it asked if I was sure and I said yes.. the next line that came up on the command prompt was blank, so i knew the computer was doing something.. then it came back up with C:/... So i thought it was done.. but i was thinking that the format only took like 5 seconds.. so i knew it couldn't of reformatted that fast.. so i typed
C:/dir
to get a list of all directories.. and sure enough.. it hadn't done anything...
So now im at the stand still of safe mode not working.. and reformattiong not working.. She can't find her Windows XP home disk.. and Im all out of options.. Can somone tell me what needs to be done, and what is wrong with her computer..
Shes running an HP pavilion a200n desktop... with windows XP home on it.. any help will be appreciate.. any "clear your cache" remarks will be deleted.. and any stupid comments will be deleted.. so think before you post.. thanks in advance..
hm©
So I get there and eat, and then make my way to the computer...
Its turned off so I turn it on... It loads and goes to the "select User" screen, I select owner (which is there default), and it says loading settings.. There Background flashes on the screen for a split second and then its back at the "select User" screen saying logging off/saving settings.... I ponder it for a second, select shut down computer.. and turn it back on...
This time I hit f8 during startup and Try to go with safe mode.. Go through everything.. select Owner as my user.. and same thing.. logs on thien back off.. before any of the desktop icons can appear, without any alert messages... just logs off..
So I try for safe mode again.. this time i select Safe mode with command prompt.. Same thing happens.. logs off.. So now im confused.. and notice that im not dealing with the average virus...
So I go back to the f8 screen and select an option called debugging.. (only because it sounded promising), then when it asked which system to load , (windows xp home or windows system restore) i selected restore... screen went black and a little dos thing came up asking which i wanted to restore..
1[C:blah]
2[C:blahblah]
3[C:windows]
I selected option three.. and it asked for administrator password.. they didn't have one so i just hit enter.. I sent me to a dos prompt without loading windows..
It said type help for a list of commands, so I did.. I messed around with a few of them.. trying to see what they did, (ex. "bootcfg /?", when i typed that it gives you the definition of what that does..), I found format, and asked if i could reformat her computer..She said ok, because it didn't work anyway...
I did this
"C:/Format C: /FS:NTFS"
now, what that says is format drive C with NTFS... which basically I was guessing on, It had FAT and FAT32 as other options.. but i decided to guess with the NTFS..
Now, it asked if I was sure and I said yes.. the next line that came up on the command prompt was blank, so i knew the computer was doing something.. then it came back up with C:/... So i thought it was done.. but i was thinking that the format only took like 5 seconds.. so i knew it couldn't of reformatted that fast.. so i typed
C:/dir
to get a list of all directories.. and sure enough.. it hadn't done anything...
So now im at the stand still of safe mode not working.. and reformattiong not working.. She can't find her Windows XP home disk.. and Im all out of options.. Can somone tell me what needs to be done, and what is wrong with her computer..
Shes running an HP pavilion a200n desktop... with windows XP home on it.. any help will be appreciate.. any "clear your cache" remarks will be deleted.. and any stupid comments will be deleted.. so think before you post.. thanks in advance..
hm©

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