For me, when it crashes, it does that to me for about 15 minutes, then it will let me use the username I was using when it crashed again. I'd just play on an alt before then. However, if it has been a week, something is wrong.
My problem with multiplayer online is quite unique. For me it says "Can't connect to multiplayer" yet I can still play single player games as normal and earn credits to my account. I suspect the firewall to be at fault of this. Is there a workaround for this problem?
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