So I haven't been here for the last three days. Most of you have probably already been flipping out and committing various Emo acts of crying and suicide over that fact, and over the possibilty that I may not be coming back. FEAR NOT, I am here- but I have a good reason for being gone.
See, I haven't been anywhere for the last three days- well, not anywhere in cyberspace, anyway. Three days ago, I went on the internet around noon. After that, I tried to connect at around 3 (I can't stay connected, because while I'm on my FREAKING SLOW 56K LINE in Florida, we have to pay by the hour because my dad is cheap). Between the time it worked and the time it didn't, I hadn't installed anything, deleted anything, downloaded anything, opened an Email, or even restarted my computer.
Shit.
So I use my Cisco skillz to go into the bowels of my computer and screw around with everything I feel comfortable touching. Didn't help. I spent a good two hours screaming at my laptop before giving up. My dad came home, did the same thing. We even went into the POS windows troubleshooting guide- no good. What happened every time, was the client would dial, verify the username and password, then drop off. No error message, no redial, nothing. It would just end. So we gave up and called the dreaded Roadrunner Technical Support line.
We spent a good two hours on the phone, getting transferred around from technician to technician, each progressively dumber and lower down the intelligence ladder than the last, because none of them wanted to admit they really didn't know what the problem was. Then they started getting retarded and throwing out random hypothesi [sic?]. For instance, one guy tells us that our logon software must be corrupted. Well, how'd that happen? Oh, I dunno- must have corrupted itself.
UNLIKELY.
Then another guy tries to log onto our username with a cable modem. He's logging on with his modem- on his computer- onto their servers- and can't do it. O GEE RLY? WE TOLD U THAT ALREADY. So then, in a stroke of brilliance, the guy decides that something's wrong with my computer. Not the modem, not the username, my computer, when he can't log onto my username from HIS COMPUTERS onto HIS SERVER.
UNLIKELY.
Finally, they decided to scrap the whole thing and just give us a new username and password, even though we'd been using this one for years. We set that up (more difficult and time consuming than it should have been), and they had told us beforehand that it would be effective immediately. So we finish it all up. then ask the guy "So that's now effective? We should be able to log on?"
"Well, no."
Owai. "But the technician two guys ago told us it would become effective immediately."
"Well, technically, it does. It just doesn't update in the servers for up to 24 hours."
OH WOW.
That took longer than they said it would anyway, but finally, FINALLY, I'm back online. So if I seem a bit pissed it's because I am. Idiots.
See, I haven't been anywhere for the last three days- well, not anywhere in cyberspace, anyway. Three days ago, I went on the internet around noon. After that, I tried to connect at around 3 (I can't stay connected, because while I'm on my FREAKING SLOW 56K LINE in Florida, we have to pay by the hour because my dad is cheap). Between the time it worked and the time it didn't, I hadn't installed anything, deleted anything, downloaded anything, opened an Email, or even restarted my computer.
Shit.
So I use my Cisco skillz to go into the bowels of my computer and screw around with everything I feel comfortable touching. Didn't help. I spent a good two hours screaming at my laptop before giving up. My dad came home, did the same thing. We even went into the POS windows troubleshooting guide- no good. What happened every time, was the client would dial, verify the username and password, then drop off. No error message, no redial, nothing. It would just end. So we gave up and called the dreaded Roadrunner Technical Support line.
We spent a good two hours on the phone, getting transferred around from technician to technician, each progressively dumber and lower down the intelligence ladder than the last, because none of them wanted to admit they really didn't know what the problem was. Then they started getting retarded and throwing out random hypothesi [sic?]. For instance, one guy tells us that our logon software must be corrupted. Well, how'd that happen? Oh, I dunno- must have corrupted itself.
UNLIKELY.
Then another guy tries to log onto our username with a cable modem. He's logging on with his modem- on his computer- onto their servers- and can't do it. O GEE RLY? WE TOLD U THAT ALREADY. So then, in a stroke of brilliance, the guy decides that something's wrong with my computer. Not the modem, not the username, my computer, when he can't log onto my username from HIS COMPUTERS onto HIS SERVER.
UNLIKELY.
Finally, they decided to scrap the whole thing and just give us a new username and password, even though we'd been using this one for years. We set that up (more difficult and time consuming than it should have been), and they had told us beforehand that it would be effective immediately. So we finish it all up. then ask the guy "So that's now effective? We should be able to log on?"
"Well, no."
Owai. "But the technician two guys ago told us it would become effective immediately."
"Well, technically, it does. It just doesn't update in the servers for up to 24 hours."
OH WOW.
That took longer than they said it would anyway, but finally, FINALLY, I'm back online. So if I seem a bit pissed it's because I am. Idiots.
u hurt mai feelins............im sry im not a computr guru leik u
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