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RIP Steve Van Ness <3 -
Re: bad customer service and bad customers
hahah i know dude i was just playing dumb :shiteating:
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Re: bad customer service and bad customers
I've had many experiences with customers from my days at McDonald's. On those late nights that I'd take orders in drive thru, the obscene comments would already begin even before the customers reached the window. I've been called a fuckbag, a lowlife, a n*gger (I'm so white it hurts but imagine if I had been black...), and some other unoriginals... and then they would demand smiles because "smiles are free!!!" (I'm reasonably certain that no longer exists on any McD's menus around here).
Fortunately for me, I had managers who cared more about the workers' comfort levels than those of the customer when it came to situations like this, so I was free to respond with gems such as "get the fuck out of my drive thru before I get you arrested for driving drunk" etc. (you could always hear drunkenness in someone's voice, and it was generally the case that the rambunctious hooligan behind the wheel was three steps further into the bag than anyone else in the vehicle, so this was typically a safe assumption to make and they sometimes sobered up pretty goddamn fast as a result). It's amazing how offended they would get when we did flatly refuse to serve them. Even better would be the customers immediately after who had been in line, heard the ruckus, and apologized to us for them. I was appreciative, but inherently thinking "why the hell are you apologetic about someone else's stupidity yeesh."
There were many more incidents, and I didn't confront most customers with as much sass then as I would've liked. One thing about those experiences, though: I grew a backbone mighty fast.
Now my jobs throughout the school year revolve around teaching labs, marking homework assignments, and tutoring university students, all in math. This summer, I'm just a research assistant in math. There's absolutely no customer-worker interaction, and I fucking love it. Math doesn't call me a fuckbag or a n*gger, and I can only get frustrated with myself if I can't figure something out -- which, given the career path I am on, is precisely what my future will hold. If that means never working in a toxic customer environment again while retaining the confidence I have developed, then colour me thrilled.
(Sometimes I still dream about violently attacking customers for being fucking nincompoops but after 4.5 years there it is embedded in my mind anyway, and I still have friends there who continue to tell me the horror stories.)
As for bad customer service, let me just say never order anything from Lenovo because if it's defective and you want a replacement or a refund, it will take 3 months for them to get their shit together and that's still being woefully optimistic.
Also, I believe this is all around the Internet if you look, and you'll find many terrifying encounters that people have written about, but FUCK ROGERS. I don't feel like elaborating on that right now, because it has most assuredly happened to someone else and I could probably track down a frighteningly similar story in 25 seconds.
20 if I hadn't just consumed a pint.Last edited by smartdude1212; 06-28-2013, 02:13 AM.Comment
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Re: bad customer service and bad customers
My store started closing at midnight from being 24 hours.
Which has certainly struck a huge fucking gold vein in the comedy goldmine.
When I go on break I get to watch people walk right into the automatic door that gets locked when we close.
If I manage to actually get away with filming it prepare for a youtube montage.
Incidentally weve had to deal with employees getting locked out in some cases for HOURS at a time.
Ive also been finding customers somehow STILL in the store hours after we closed.
Also we've recently had to change the walkie frequencies due to several neighbouring businesses using the same frequency.
Kept hearing shit like "there's still a few dead bodies in the back that haven't been processed yet", that one made a few people freak out.
Also the people at the nearby les schwab like to cuss a lot.
"Wake the fuck up shit head"Comment
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Re: bad customer service and bad customers
Waiter, there's a fly in my soup.Comment
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Re: bad customer service and bad customers
cant wait to see that youtube compilation
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Re: bad customer service and bad customers
Enh, it's all bad all the time, someone's always pissed about something, some co-worker is really bad or doesn't care. No particular incident comes to mind.
Working at a coffee place and a couple fast food places, the most annoying, re-occurring complaint is that it's just too slow, when no one could possibly be going any faster. It's really, really hard to keep fast-paced food service running smoothly. There's always bottlenecks, usually ones that staff have no control over, like how long it takes to make an icecap, or that there's only room for 2 people to put the food together, etc.
Oh wait, yeah there was one. Late night Taco Bell, have to get the store cleaned for closed. Someone brushed all the old taco toppings that fall through the grill that you stand up the tacos for stuffing, onto the floor then began sweeping. Halfway through we get a huge line up of customers, so there was a fairly large pile of crap sitting on the floor, visible to customers (instead of, ya know, under a piece of aluminum or under the counter), and this one lady bitched to us about how no one was cleaning up that awful mess, how unsanitary the floor was. The line-up was to the door.
I wish wish wish I had stopped serving customers and taken out the broom and cleaned the floor all nice and pretty, taking a nice long time, with that woman at the counter so that she could share the daggers being stared at us, (which of course were already there because customers stepped into a long line), and if anyone bitched I'd say that this woman here wanted the floor cleaned because she felt it was unsanitary.
And all the other staff would have still been busy because drive thru was still going, so it's not like there would be any employees standing around doing nothing.Comment
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Re: bad customer service and bad customers
This is a good one, happened just yesterday.
Woke up yesterday morning and had to go out in the morning and had to do some work on my computer here first thing. My mom started complaining to me if I could help her with something on the PS3 in the living room, so I went to see what was wrong, when she was asking how to punch in the numbers from a prepaid mastercard onto the payment information for netflix on the PS3. Apparently, our free month expired and it didn't automatically take out $8 for the next month, so she goes calling customer service, and before she even called, I told her that the only thing she's going to get from customer service is what I give as customer service, a half-assed answer from a bullshit person.
Person on customer service said to purchase gift months with the card, but it didn't accept the card online. My mom started getting frustrated, so she called back and got a different person and he replied that the last person was wrong, and they changed their policy so that prepaid mastercards do not work with netflix (they changed their policy for this just last month,) and that the only way to have netflix with a prepaid mastercard is to bill it through an iTunes account using money in iTunes.
It was a loud morning, my brother and my mom screaming at each other, but I had to go out for a few hours so I did. I come back, and I found out that they went out and bought a $15 iTunes gift card for this shit and they ask me to get it working with iTunes, so I look up "billing netflix through iTunes" online to find that it can only be done through Apple TV on the PS3, which costs $109.
My mom calls back customer service hella pissed while I'm doing my business on the computer and she comes up to me while she's on the phone and shoves it in my face while saying to the guy on the other end "Can you talk to my son he's a lot better with computers than I am." and she constantly sits over my shoulder whispering in my other ear what to do and things that I was typing in wrong when she herself didn't know what was going on in my head, or what the guy on the phone was saying.
In the end, prepaid cards won't work with Netflix, have a $15 iTunes card, wasted 5 hours of my life, and everyone is depressed because my mom thinks she's stupid, and my brother is in pain from annoyance.
tl;dr
Netflix has bad customer service and my mom is a worse customer. Can't use prepaid mastercard's anymore and after a day of yelling at me to do stuff for my mom and my brother, my mom went out and wasted $15 on an iTunes card.Last edited by gold stinger; 06-29-2013, 06:17 AM.
Originally posted by YoshLComment
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Re: bad customer service and bad customers
What did you end up having to do to get netflix to work? There's no ending D:
^FFP_D0pey btwComment
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Re: bad customer service and bad customers
That's dumb
^FFP_D0pey btwComment
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Re: bad customer service and bad customers
Any Rogers service.Comment
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Re: bad customer service and bad customers
What the hell's a Rogers?Best AAA: Policy In The Sky [Oni] (81)
Best SDG: PANTS (86)
Best FC: Future Invasion (93)Comment
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